Recently I ran into a bit of an inconvenience while attempting to pay some bills online. As part of Chase Bank's security procedures an activation code is required every time you log on from a different computer. This is no big deal except that I was logging on from the same computer I always log on from, which made me wonder about the it's effectiveness.
After I was informed that I would need to acquire an activation code I was given the following options: Send it to my home phone number as a voice or text message or send it to my email.
Here's the dilemma, I don't use online banking all that often and this security feature is fairly new. All of my information, phone and email was out of date... here comes the dreaded third option.... call blah blah blah-blah blah blah blah to wait for several hours on hold for a customer service representative.
Obviously this is the path I was forced to take and while it wasn't as long of a wait as I had hoped I was a little annoyed that I was never warned to change my info before this new security measure was implemented. And to be honest, I'm about almost positive that I actually already did update my information. I guess that's life on the internet.
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